Call Center Tidbits

Learn How Companies Can Leverage a Virtual Call Center to Thrive in a Tough Economy via VIPdesk/Interactive Intelligence Webinar – March 24, 11 AM ET

ALEXANDRIA, VA – Learn how virtual call centers can help companies of all types weather the current uncertain economic climate via a live Webinar presented on Tuesday, March 24, 2009 at 11:00 a.m. ET. “Leveraging the Virtual Call Center to Thrive in a Tough Economy,” presented by VIPdesk (www.vipdesk.com) and Interactive Intelligence (www.inin.com) will showcase how virtual call centers help companies cut costs and pare down their balance sheet while simultaneously improving the customer experience.

This free live Webinar, presented by Addison Hatch, Senior Vice President of Service Delivery with VIPdesk and Brad Herrington, Sr. Solutions Marketing Manager with Interactive Intelligence, is guaranteed to help attendees learn how the virtual call center model can help their business and their bottom line. This Webinar answers questions including:

• What is a virtual call center?
• How can your business save money by going virtual?
• How can a virtual call center make your business more adaptable?
• How can virtual customer care enhance the customer experience,
• What companies are successfully utilizing the virtual call center model

Don’t miss this interactive discussion! Register for this Webinar online at http://www.interactive-intelligence.com/webreg.cfm?sem_id=413&code=87. For more information, call 703-837-3507 or email.

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Essential Skills and Knowledge for Effective Call Center Management 2009 Schedule – Live Seminar Presented by ICMI

This two day course will allow you to properly align staffing schedules to satisfy customer demand at lower costs. Improve customer satisfaction by establishing a planning culture, developing accurate schedules, delivering consistent service levels, and enabling quality interactions. Plus, gain practical, proven techniques and information you can apply immediately to your operations.

Master these 6 Vital Contact Center Strategies

• Establish essential service level agreement
• Forecast accurate workloads to improve service
• Develop accurate schedules to meet demand
• Manage the queue in real-time
• Set key performance objectives
• Establish plans for continued quality and efficiency
• Cultivate collaboration and buy-in throughout the organization

West Coast Course Schedule 2009

March 10-11 Phoenix, AZ
March 17-18 San Francisco, CA
April 21-22 San Diego, CA
May 18-19 Los Angeles, CA
June 15-16 Seattle, WA

For more information or to register, please go to  icmi.com/essentials or call 800.672.6177