Call Center Tidbits

As more and more people are abandoning their landlines and switching a majority of their calling activity to their cell phones, the need for certain applications increases. One of those applications is the ability to record cell phone calls on the go and to do it easily.

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It is becoming an accepted practice to record telephone calls, especially in call centers. Recording of calls for customer service, order verification and other transactions is great. This eliminates any misunderstandings or incorrect information being passed on. But the question I ask “Who is evaluating the calls and how often”?
I have had two experiences recently [...]

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The configuration of your telephone recorder will be dependent on the application. If you are only recording a few lines (1-4), you may be able to place the recorder in a central location, in close proximity to the phones being recorded, and then direct with cables. If this is not possible, then the recorder may [...]

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The value of a phone recorder can only be decided by the individual recording the phone call. Therefore, the question becomes – what is the value of the phone call?
Phone recorders come in all sizes and shapes, from single line to multi line recorders. Not only call centers and financial institutions are recording phone calls, [...]

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As more and more people are telecommuting and working from home, applications that were designated as in-the-office procedures are easily transferable to the home office. One of them is the recording of phone calls. Simple single line phone recorders accomplish the goal of capturing those important calls as well as the networked in-house enterprise recording [...]

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