Call Center Tidbits

I was called into evaluate a call center last week and I was amazed. This call center has been in operation for six years and it would appear that those involved in the design back then did not know the ins and outs of call center operations.  The new manager and telecom person have been [...]

[Read more →]

It has been awhile since I have written anything, as I have been busy moving my residence. I was enlightened and I guessed surprised to note that other services track their employess similar to that which occurs in a call center. This was an intersting observation, as I have always thought that the only personnel [...]

[Read more →]