Because companies are always trying to do more with less and still provide excellent service, more will be expected of the call center agent. As a way to improve customer service, companies are moving toward a multi-channel solution; giving their customers the option on how they want to communicate with the organization. The four key [...]
Entries from August 2008
Multi-Skilled Agent is An Asset to the Call Center
August 22nd, 2008 · No Comments · Agent Info
Tags: multi channel call center·multi skilled agent
Hosted Call Centers On The Rise
August 10th, 2008 · No Comments · Hosted Call Centers
DMG Consulting LLC, a provider of contact center and real-time analytics research, market analysis, and business strategy, operations and technology consulting services, has published the 2008 Hosted Contact Center Infrastructure Market Report.
DMG Consulting reports that there are over 385,000 hosted contact center
Share and Enjoy:
Tags:
Great Idea to Retain Employees
August 4th, 2008 · No Comments · Call Center Management
Verizon Wireless through a partnership with Strayer Univerisity (source TMCnet) launched a college degree program at its call center near Salt Lake City. Associate and bachelor’s of business administration classes and MBA programs are conducted at no cost to employees onsite. Business courses are tailored to the Verizon Wireless student,
Share and Enjoy:
Tags:
